Happy and a little disappointed
Scottlin
1/1/2022
I have had this refrigerator for 4 1/2 years and love the looks the size the features and especially the 2nd door but all of sudden the compressor quits working 6 months before the warranty expires. I lost most of my food and was without a refrigerator for two weeks. To replace this same refrigerator will now cost almost $1000 more and a long wait.
Originally posted on lg.com
Yes, I recommend this product
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Does not cool properly
12321
1/1/2022
The compressor that LG used in this refrigerator has already been replaced and It still does not col properly. It is currently 44 degrees in my refrigerator. LG customer service and help line is absolutely the worst. I am going on 3 weeks without a working refrigerator under warranty.
Originally posted on lg.com
No, I do not recommend this product
Best quality
Noosha
12/6/2021
I bought it 4 years ago and I like my refrigerator.
Originally posted on lg.com
Yes, I recommend this product
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VERY Satisfied
SLR186
11/24/2021
I bought this refrigerator in the middle of 2018. It has been a great purchase and I have enjoyed the features and function until about the first of November were the unit stoped working cooling and freezing. I call the service number and they had a service technician schedule the following work day. The refrigerator was repaired under warranty. VERY SATISFIED
Originally posted on lg.com
Yes, I recommend this product
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Huge fridge
Lc381
11/15/2021
Love the space in this fridge There is plenty of room for everything and the layout is perfect
Originally posted on lg.com
Yes, I recommend this product
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Good for 3 years
Loopy123
11/9/2021
Was great until it quit cooling and freezing after 3 years. Finally able to get a certified technician out replaced to new compressor and after a week frosted up and now needs a new fan.
Called and made another appointment to get it fixed.
Originally posted on lg.com
No, I do not recommend this product
Great features
NoKen
10/25/2021
Great features a lot of room inside the refrigerator like the door in door feature repair Men was Very knowledgeable and work safely and quickly
Originally posted on lg.com
Yes, I recommend this product
Lg door n door fridge
Sphed
9/27/2021
After 3 years the compressor went out LG honored the warranty and put on a new upgraded compressor.
Originally posted on lg.com
Yes, I recommend this product
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Compressor problem
Hedrock
9/23/2021
We have had our fridge for 3.5 years and it was not cooling like it should. LG replaced the compressor and put a new upgraded one in it.
Originally posted on lg.com
No, I do not recommend this product
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Dont have a new ine
CoCapec
9/19/2021
Bought one 2017 end of year. Needed fixing. Stopped cooling. Was fixed. Worked for 2 days and stopped cooling go again
Originally posted on lg.com
No, I do not recommend this product
This is a good refrigerator for the price.
Centerfield Utah
9/14/2021
This is a good refrigerator for the price with nice features. I believe there was a factory defect wherein the refrigerator goes out and needs a repair which mine did. LG worked well with me and the repair was made without cost to me and from what I read once the repair is made it is good for the rest of the lifespan of the fridge. I am happy with the purchase the fridge the customer service and overall would recommend others in their purchase.
Originally posted on lg.com
Yes, I recommend this product
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Keeps breaking down
Very Disgusted
9/8/2021
I bought a complete LG kitchen in March of 2017 and since taking delivery the refrigerator broke twice - failed compressor and fan - and is currently out of service as of this writing. Refrigerant leak the service man told me as he left to get further instructions as to how to proceed.
Originally posted on lg.com
No, I do not recommend this product
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Mixed review
Suecar
9/7/2021
I bought the LG refrigerator about 5 months ago
It does make enough ice and runs out quickly. The right door does not seal well and I have been waiting for over three weeks for an LG service and they can not locate anyone in my area. I am disappointed as I was converting all appliances to LG already have the double oven and microwave. This experience with the refrigerator is making me second guess that plan.
Originally posted on lg.com
No, I do not recommend this product
Excellent service
Artxxxx
8/30/2021
I bought my LG fridge approximately 4 years ago before going out/needing repairs. Called LG heard my problem sent out service man got repaired. All working like new again.
Originally posted on lg.com
Yes, I recommend this product
Joyen
8/28/2021
I brought this in 2018 and 3 years later the compressor break down I was expecting for the fridge to last longer
Originally posted on lg.com
No, I do not recommend this product
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lasted 2 years then puked
DXR1
8/23/2021
had no parts to fix they offered me 2/3 prorated purchase price.
Originally posted on lg.com
No, I do not recommend this product
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Terrible customer service
Emre
8/17/2021
I have scheduled multiple and multiple appointments for a service to be done and no one came out. All I received was emails saying your appointment was canceled for no reason. Once I called they stated there were no certified technicians in my area. I have waited 2 months for my broken refrigerator to be fixed. The refrigerator alone wasnt reliable at all. I have come across a failed compressor bad sealing system go bad and paint chipping over normal use and wear. I do have full warranty and coverage but this doesnt mean the item is reliable.
Originally posted on lg.com
No, I do not recommend this product
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I bought this refrigerator for the sizecompartmen
Sosome
8/13/2021
I purchased it three years ago and I have had two maintenance jobs on it and one a few weeks ago where I lost all of my foodthe compressor went out and had to be replaced.if I had not purchase the extended warranty I would have been out a lot of money on what I consider a new ref.
Originally posted on lg.com
No, I do not recommend this product
Disappointed
PCL13
8/12/2021
Ive had other LG products and was happy with the brand. I bought an LG refrigerator 2 years ago and the compressor went out after two years. To get service to come and repair took 2 weeks and still not working the way it should - doesnt get cold enough. Also the shelves have too many areas where liquid gets to and its hard to clean and cant get rid of the stains.
Originally posted on lg.com
No, I do not recommend this product
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3 year old LG completely dead
Shaer66
8/9/2021
Rather than give me a replacement on my 3.5 year old refrigerator Ive had to wait 10 more days for the entire guts of this refrigerator. Everything is being cut out and reworded back. All under warranty thank goodness I have the extended Im nit too happy with the quality but not sure there is any better quality in any other makes. Take out extended asrrrzntuex is my advice.
Originally posted on lg.com
No, I do not recommend this product
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Great service
jesse40
8/8/2021
Great service and overall Fixed the problem within a few hours
Originally posted on lg.com
No, I do not recommend this product
Ease of Use
mmm73
7/23/2021
Yes I would recommend LG but I would also recommend a warranty. Bought in 2017. Did not expect PRODUCT NUMBER: LFXS30796D SERIAL NUMBER: 706KRGG00655 to break down so quickly.
Originally posted on lg.com
Yes, I recommend this product
Compressor failed after 2 years
brywelsh
7/20/2021
This refrigerator was awesome until it stopped doing the one job its supposed to do well keep things cold. Came to find out that the compressors in these fridges are not as reliable as LG states. Fortunately it was still under the five year closed system warranty and we were able to get it serviced quite rapidly. Hopefully this new pump has been improved upon but time will tell and Im getting my hopes up. For the amount of money we spent Id expect it to last for a good number of years. Very disappointed.
Originally posted on lg.com
No, I do not recommend this product
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I will never buy from LG again
Triciap77
7/19/2021
I thought I had purchased a great fridge. Not even three years old and it stopped working. Five service tech visits multiple parts and many phone calls to LG the service tech wrote that it was unrepairable. This fridge has not worked in 6 weeks now and to get it replaced will take who knows how long. Very dissatisfied with the customer service from LG Electronics of Alabama.
Originally posted on lg.com
No, I do not recommend this product
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Only lasted 3 years service has been horrible....
Jon10
7/13/2021
We have been very happy with all our new LG appliances up till the fridge just went totally out and stopped working. How could this many things be bad so soon? * COMPRESSOR NEEDS REPLACED? *Compressor Set Assembly? *Drier Assembly? *Condenser Assembly Wire? *Evaporator Assembly? ATTACHED picture below and the service so far has been terrible. They have left us setting without a fridge for over 2 weeks now. When I call they say that they will call us back and they never do I bought a LG Fridge LG Gas Stove LG Microwave LG Dishwasher this has been very disappointing. Please Help US
Originally posted on lg.com
No, I do not recommend this product
Could have been 5
Nelson In the sea
7/10/2021
Were happy with the fridge but it was a disappointment that the compressor failed. If they would have had a compressor that lasts for many years like its supposed to. I would have given a 5 rating because we love the fridge.
Originally posted on lg.com
No, I do not recommend this product
Loved it until.....
December5
7/1/2021
This has been a great unit. I was greatly disappointed when the compressor went out and I lost hundreds of dollars in food. I had to wait over a week for repair. So far so good since the repair. I hope to have many more years from this unit
Originally posted on lg.com
Yes, I recommend this product
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Do not buy
Courtneyccr
6/18/2021
I bought this 3 years ago.already has broken down and has taken LG a month to fix it. The maintenance repair man said this is very common and LG has poorly made products. Customer service does not care about any inconvenience their broke products cause.
Originally posted on lg.com
No, I do not recommend this product
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Do not buy. Wont last
Jenn40
6/16/2021
We purchased the entire set we moved into our house in 2015. Our microwave/convention oven went 6 months ago and now our refrigerator compressor. Called customer service and was places on hold for 45 mins. When they answered and I asked her to repeat her name she hung up. I called again and didnt reach anyone for an hour. Our set was very expensive. Terrible customer service and satisfaction. I will never buy an LG product again.
Originally posted on lg.com
No, I do not recommend this product
ok unit
Gpeck
5/10/2021
ice maker failed compressor failed hollow guarantees of food reimbursement
Originally posted on lg.com
No, I do not recommend this product
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Thao Nguyen
4/24/2021
Compressor failed and some other parts after 4 years and need at least 4 attempts for technician to diagnosis and fix.
Originally posted on lg.com
No, I do not recommend this product
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Terrible
Rodcjackson
4/24/2021
Bought two years ago it stop working and I have used a Mimi fridge and coolers for close to a year
Originally posted on lg.com
No, I do not recommend this product
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Good Fridge but things are not built to last
Ncaaref21
4/17/2021
Bought the fridge in 2017 and had to replace the ice maker in 2020 and then the compressor went out in 2021. Appliances are not built to last anymore.
Originally posted on lg.com
Yes, I recommend this product
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Great features
PeachesT
4/14/2021
Had some issues but Lg fixed it and refrigerator. I had no problem with LG fixing the issues
Originally posted on lg.com
Yes, I recommend this product
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Finish is flaking off the doors
Cathy1028
4/14/2021
We bought this about 2.5 years ago and the finish is flaking off near door handles. The water dispenser does not work well and it produces minimal ice cubes-I called and was told I would get a return call to set up service and NOTHING
Originally posted on lg.com
No, I do not recommend this product
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It arrived broken
JCookie
4/12/2021
It took a few months to receive my refrigerator and when it arrived there inside light didnt work. Repair person came and couldnt fix it. So now Im still waiting on my new replacement refrigerator
Originally posted on lg.com
No, I do not recommend this product
owner
kencom
4/3/2021
I was very happy with product refrigerator until after three year of service the unit quit running and loss all my food without any warning along with its going to take over a month to get unit repaired by LG service provider.
Originally posted on lg.com
No, I do not recommend this product
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Great Features
Joseph 777
4/2/2021
Weve really enjoyed our LG refrigerator. Its very spacious with numerous compartments for vegetables meats and other items. We love the insta view as well. We had a compressor problem but LG quickly took care of that problem for us and replaced it with a better one at no charge.
Originally posted on lg.com
Yes, I recommend this product
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Great Features
Joseph77737
3/8/2021
Great refrigerator with plenty of room. We love the double doors and the insta view window. My daughter loves to knock on the door and see it light up. Plus its nice to see whats in there without opening the door. We also love the separate compartments for the vegetables and fruits. We also love the freezer being below and not on top. Theres a few different trays and levels to separate your frozen food.
Originally posted on lg.com
Yes, I recommend this product
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A GOOD REFRIGERATOR - TO BAD IS QUIT ON ME AFTER 3
JUDAMAH
3/5/2021
TO BAD THE UNIT DIED ON ME ONLY AFTER 3 1/2 YEARS - A LOT OF FOOD WAS LOST
Originally posted on lg.com
Yes, I recommend this product
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Looks great
AlpacaLaura
3/5/2021
Looks great love the features but had to have the compressor replaced it was covered under warranty. Other than that we love it.
Originally posted on lg.com
Yes, I recommend this product
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Great features and beautiful. Doesnt cool
Cavollo7
2/19/2021
Most expensive appliance we finally treated ourself to. After two years a repair technician couldnt get it to cool. Replace a defective compressor condenser and multiple leaking lines. Four months with no fridge Still cant use the product or get a solution.
Originally posted on lg.com
No, I do not recommend this product
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Great Refrigerator.... but compressor died
DGarrett
2/11/2021
We purchased this refrigerator 2 years ago. We loved it Then suddenly it stopped working. It took a long time to get service to our home 3 weeks. But the compressor was the problem and a new one was installed. We had a warranty from Home Depot where we purchase it so we were lucky.
Originally posted on lg.com
No, I do not recommend this product
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Great features but mine hasnt been reliable
Josie265
2/5/2021
This is a beautiful refrigerator in color and design. It has all the bells and whistles. The door-in-door feature and internal drawer layout is excellent for seeing what you have and easily accessing the food. My cooling compressor failed and LG has been very generous in working to resolve my mechanical problems which a of this week appear corrected.
LG has some good programs to help its customers when these type of problems occur which can be seen on their website.
Originally posted on lg.com
No, I do not recommend this product
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