Great. Until it died.
Thomas in MN
1/14/2022
Overall this is a great fridge and had no complaints until it died just before Christmas. Turns out its a known issue and the problem was completely covered. Just took more than 2 weeks to get someone to service it.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Good looking but looks arent everything.
Bonniemarie
1/14/2022
My refrigerator is only seven years old and the compressor went out on December 23. I had to wait twelve days for a repairman to come service my frig. The repairman was very efficient and professional. BUT I only had a small dorm size refrigerator to keep milk and necessities in. I had to throw out meat and produce about two hundred dollars of food lost LG will not compensate me at all for my lost food.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
mzleslie
1/13/2022
Bought this fridge in 2017. It has been running perfectly until this week. I called LG and they were very helpful in getting this resolved. They scheduled a certified tech for me repairs and parts would be covered and confirmed all information with me. There is a known issue with the compressor and LG customer service was responsive and helpful. Today my fridge is up and running again.
I love this fridge. We need a smaller fridge and this is perfect counter depth. I can open and close the doors in any order dont need to open/close one first. The water dispenser took us a day to get used to put our glass in the wrong spot but we were used to our old fridge. The space is decent for a smaller fridge food doesnt get lost behind everything. Its well lit super easy to clean inside and out adjustable on a whim. The ice maker has a small profile which I live. We dont use a lot of ice but it never freezes up when it sits for long periods comes out consistently.
While I love the draw for the freezer draws have less space but thats for all fridges like this so not a draw back just something to think about when buying a fridge. We have an extra freezer to handle overflow but the freezer on this model is roomy enough. I do love the small draw for frozen veggies keeps them from getting lost in the larger bin.
I really do love this fridge. I hope with the new compressor this lasts a long time.
Originally posted on lg.com
Yes, I recommend this product
Overall Great Fridge
Paul 7777
1/12/2022
This refrigerator has been good. Issues have come to with this product but LG is great with service and warranty repairs. Only had one issue with a coil going bad but it was under warranty and while they were there upgrade my compressor because of know fact that is wears out over time and before the 10 yr warranty period. Great service
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Having issues
Ropinrob
1/10/2022
Purchase this a 2.5 years ago and it worked great until 3 weeks ago. At started showing an error code. Now the refrigerator is not working. It talking with repair folks it seems the fan be out. We have warranty through Home Depot and so far their costumer service is terrible. We have now been without a refrigerator for close to a month.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Never Again
Teeki
1/8/2022
Bought 3 years ago.Now within 5 months the compressor had to be replaced now the evaporator replaced after 2 days refrigerator and freezer still not working and waiting 5 days for service. Will never buy LG again because of product and very poor service
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Good feature
Gus7
1/8/2022
Big fridge it can hold a lot of things and works good
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Epic Failure
WastedFoodandMoney
1/7/2022
We had to replace the cooling element 3 times All 3 times were at our expense even though LG knew there was a problem with this model.
Not to mention the loss of food Our last episode was 2 days before Thanksgiving 2021 we lost EVERYTHING with NO reimbursement
Originally posted on lg.com
No, I do not recommend this product
Nice fridge
Sparks1973
1/6/2022
I think this fridge is really nice. My only complaint is that after four years the compressor went out on it. It appears that this is a common problem for LG refrigerators
Originally posted on lg.com
Yes, I recommend this product
Troublesome
Ces67
1/5/2022
Since purchase we have had to have the compressor repliaced twice. Even undercwarranty we had to pay service charges.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
jschaefer311
1/4/2022
Looks and works great. The interior is very easy to clean. The only reason I didnt give 5 stars is that the freezer draw doesnt pull out far enough making it difficult to reach items on the top-level drawer.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Refrigerator Failed After Only 3Years
Daveb35
1/3/2022
Our refrigerator failed after just 3 years. We purchased the 5 year extended warranty so we dont have to pay for the repairs. But it has been 3 weeks without a refrigerator and we dont have any idea when it will be fixed. Likely to be several weeks more.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
LG Sucks
Bob273456
1/2/2022
Bought an LG fridge 3 years ago...piece of junk Have replaced the compressor 2 times along with an ice maker and fresh food condenser.
Would not recommend any LG products
Originally posted on lg.com
No, I do not recommend this product
Great Features - unfortunately with issues
Bminer85
1/2/2022
I bought this Refrigerator in 2014 as it was a great looking refrigerator with lots of good features and had one of the largest sq feet for a counter depth. Unfortunately - we did hear that the compressors go on these - which mine did in 2019. Then in 2021 - all of the fans died around the same time. Finding a repairman to fix LG products is tough as they are known to be difficult to fix. My freezer/ice fan has been repaired twice and has broken down again.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Excellent Refrigerator
Gerry22
1/1/2022
We have had this refrigerator for over four years. There was one issue with the condenser but LG sent a technician out immediately and the repair was done. The fast response by LG when a problem occurred is why I am so positive. They had the parts shipped overnight to my home. The technician came the next day and all was done within a couple of hours. That kind of response is essential.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Disappointing pathetic experience
SudhirP
1/1/2022
It is breaking down every year as I am writing it refrigerator stopped working since last 3 months with no resolution
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
LG needs to proactively address refrigerator issue
Jeff Tay
1/1/2022
Our 3 year old refrigerator stopped cooling. We found out through a contractor that LG knows of this issue and will fix it as extended warranty. The issues with the condenser is widely known. LG came out to fix and the refrigerator worked for a day and stopped again. Very disappointed in the quality and communication from LG.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
I wont buy another LG product
Viv2021
12/31/2021
Bought all LG appliances 3 years ago. Refrigerator stopped cooling about 14 months old. Three major components needed replacing. Frig has made loud high pitched sound since the repair. Im told because its still cooling nothing can be done. I replaced the dishwasher 2021 had stove fixed when burners would not light in 2019. No more LG for me
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Stood up for their product.
Lot123
12/30/2021
Though the compressor gave out at 4yrs LG stood by their product and fixed it at no charge to me. I had to wait a week....at Christmas....with no fridge but they finally came
and fixed it. The Tech was very knowledgeable and helpful.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Terrible customer service-doesnt honor warranty
Diana46
12/28/2021
Compressor went out on my LG French Door LG fridge and though compressor was under warranty we got the run around and empty promises the four times we contacted LG. My daughters ice maker broke and same run around on the same model.
Originally posted on lg.com
No, I do not recommend this product
LG=Looks Good=Doesnt Last
rob7295
12/27/2021
I am beyond shocked I spent thousands on a fridge which failed only months after my purchase in 2015new circuit board replaced. The compressor failed in 2020. As of Nov. 28 2021 the compressor condenser fridge and freezer evaporator have all been replaced but the fridge still does NOT work. As a real estate estate I can NO longer recommend LG to my new homeowners. I would not wish this experience upon anyone. LG Lifes NOT Good without a fridge.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Quite cooling after a little over a year
Ghost2020
12/19/2021
I purchased all new appliances when we built our home 3 weeks ago my fridge and freezer quit working I have no service date no replacement and keep getting the run around . I keep getting told we are trying to find a service provider nobody can connect me to anyone that can help I will never be buying LG again after this experience so now I sit and wait several days before Christmas with no way to keep food cold other than a mini fridge
Originally posted on lg.com
No, I do not recommend this product
Its a very nice fridge but not reliable.
Jerald M
12/13/2021
It looks like a very nice fridge and when it works it works well. But I am quite disappointed that its major components are so unreliable.
After two years the compressor failed. A year later a PC board failed. Now in year 4 the evaporator assembly failed. These are the major components They should be much more reliable. We have had many other brands of refrigerators that lasted decades with no issues but having so many major components fail in such a short time is unforgivable. I definitely recommend a service contract. You will need it with this refrigerator.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Caroline64
12/13/2021
I have had nothing but problems with this refrigerator since I purchased it. Replaced the compressor twice and the ice maker too.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Beautiful fridge
Still happy
12/13/2021
I bought this in 2016. Unfortunately the compressor has been replaced twice. Fortunately it was still under warranty and LG took care of it. Beautiful and great when it works.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Wonderful refrigerator but reliable?
aclmvh
12/9/2021
Weve had this fridge for just under 4 years and have loved it. We went with a counter depth as part of our kitchen design and have not missed the depth of our previous units. Weve never had issues storing things. Great configurable space. However we just had a failure in our sealed unit having the evaporator dryer and compressor replaced. The sealed system warranty is 5 years PL and the compressor is 6-10 years part only. Unfortunately Im concerned about the lifespan of this unit. Web searches will show issues with LGs compressors. I will say the factory service was excellent in repairing our fridge.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Definitely not worth the money spent
RobertJa
12/8/2021
It lasted for just less than three years before it conked out
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Swing and a miss with this one
kissgirl52
12/8/2021
I have ALL LG appliances in my home. Washer/dryer range microwave dishwasher refrigerator and even one of my TVs. Have always had good luck with them and like the brand. Until this fridge. Despite paying quite a bit for a counter-depth fridge it lasted only three years before it failed. Thats just not acceptable. Yes they fixed it - but thankfully I had an extended warranty from Home Depot or I would have been on the hook for it. I lost several hundreds of dollars of food and was without a fridge for five days. It is supposedly fixed now but is making noises it never did before and no response from the tech who gave me his number and told me to call if there were any issues. So. Not happy. At all.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Sharp looking
Scarmoss
12/4/2021
For a side by side its super roomy. Looks very sharp in our kitchen. Kind of missing an ice/water dispenser but we chose this model knowing it doesnt have one. Still makes ice which is great.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Worst refrigerator Ive ever had out of 8
Wmwells
12/2/2021
I purchased this from Costco and I bought the 3 year extended warranty. This gave me 5 years of coverage. Within 2 years the ice maker froze up one of the drawers broke then the ice maker froze up again. Witching 5 years the compressor went out. After replacing all this it has been repaired an additional 2 times for Freon leakage. Since last repair 7 days its out again
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Compressor went out after 3 years
Bstan141
12/1/2021
I bought my refrigerator about 3 years ago. I went on vacation for 4day and when I returned everything in the freezer was ruined. LG said that they would refund me for my food lose but they never followed through.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Compressor Issues after 4 years
PattyZ310
11/29/2021
Great refrigerator while it worked. Our family liked the aesthetic and features however disappointed that after only 4 years we are dealing with costly issues.
Originally posted on lg.com
No, I do not recommend this product
Terrific follow up service
CPBP
11/24/2021
We purchased a new LG refrigerator/freezer in June 2018 because of the great features it had over all the over units we were looking at. Since we were remodeling our kitchen wanted to do it right we chose LG.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Unreliable
Garfield888
11/21/2021
Replaced compressor last year and coil is leaking this year.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Awesome refrigerator
LarryB55
11/21/2021
This is our second LG refrigerator. Our first one was included in the sale of our house.
We picked this second LG refrigerator because of the past flawless performance in our new home
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Refrigerator stopped working after 2.5 years
DriftwoodTundra
11/19/2021
Refrigerator worked fine for 2.5 years. It stopped cooling one night likely a compressor issue and likely under warranty. Working with the warranty support company AE has been a challenge. Requested service on 11/4 receive an appointment for 11/16. Two weeks without a household fridge for a family of 5 is a long time. The afternoon of the 16th rolls around and receive a call that they need to reschedule for the 24th the day before Thanksgiving.
LGs office of the president did respond and offered a credit on any repair due to the length of time which is appreciated.
However this is Thanksgiving week and we have family flying in so not a lot of consolation. We ended up buying an additional refrigerator not LG that could be delivered quickly.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Good fridge but issues early on
Gina L
11/18/2021
We like the fridge - its functionality and layout. But weve had to have someone come fix it 3 times and its only 6 years old. The old school fridges seem to last longer and they are more reliable.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
mixed review-
bn mn
11/17/2021
We LOVED the LG refrigerator...that is until it died suddenly with no warning. The fridge is only 2 1/2 years old We discovered we had a problem late on a Friday and called LG immediately. They couldnt send a service person over until late Monday. The compressor was replaced but they didnt use an LG compressor. We will see how the new compressor holds up but we are afraid this may happen again. Unfortunately we had to toss quite a bit of food from both the fridge and freezer.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Problems with the water disposal and ice maker
Roberto9266
11/16/2021
I bought the refrigerator some time ago and when the guarantee expired. I started having problems with the door ice maker and water disposal.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Disappointed the Condenser failed so quickly
ScottSSG
11/15/2021
I owned this for 3 1/2 years only to have the refrigerator stop working when the compressor died. I was also very challenged with the LG website in trying to book and communicate regarding the repair. Overall not a great experience with LG
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
In general its very reliable and its beautiful
Jims123
11/11/2021
Ive had this refrigerator just over 2 years. But it died and needed several parts replaced .. the techs had to come back 3 times but finally they solved it
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Attractive design nice features
DFGJR
11/10/2021
Worked good. No problems during earlier years of usage.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Refrigerator warranty service
Hank 50
11/9/2021
I bought this stainless steel refrigerator three and half years ago. The compressor went up and no problem with their Five year warranty. The service was outstanding
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
compressor failed
Bozolina
11/3/2021
compressor failed and took 5 weeks to get LG to replace it.
Originally posted on lg.com
No, I do not recommend this product
Dont buy
Cin20
11/2/2021
Horrible I had this refrigerator for only a year and its not cooling at ALL Ive been giving the run around for 3 weeks now and Im still without a refrigerator
Originally posted on lg.com
No, I do not recommend this product
Dont buy
Lousy products
11/1/2021
After only 3 years this appliance requires a new compressor and new fan.
Originally posted on lg.com
No, I do not recommend this product
Several major repairs and its only 6 years old
Pittsburgh Area
11/1/2021
Purchased in May 2015 installed in July 2015. First problem of ice forming in refrigerator in April 2016 required motherboard replacement. Next problem in June 2021 when both refrigerator and freezer stopped cooling/freezing requiring compressor replacement. Third problem in October 2021 when freezer stopped freezing requiring both refrigerator and freezer defroster sensor replacements. Im told I could replace the motherboard too for good measure but it isnt covered under warranty even though that part is just over 5 years old LG warrants parts to the original purchase date of the unit and NOT the part installation date??. Not sure how much more money I can put out to keep fixing this already-costly refrigerator/freezer.
Originally posted on lg.com
No, I do not recommend this product
Warranty repair
Greg Kelly
10/29/2021
Our LG refrigerator stopped working and we lost all of our contents after contacting customer service it took a week to get the service tech to our residence to repair the refrigerator.
The good news is the repair work was covered under the existing warranty. However the bad news is that when the service tech moved the refrigerator out from its location he severely scratched our oak hardwood flooring. This issue has been reported to LG but they have yet to respond to my issue
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Totally Disappointed
DonnaMG
10/27/2021
In the last 3 years my condenser has been replaced twice ice maker serviced twice large door bin replaced. I just waiting for the next malfunction. Its an fancy lemon.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Replacement of a part on our fridge
Joking55
10/27/2021
Our ice maker and water dispenser ceased to function. Initially the repairman said the water line was clogged. He was correct and after we had that fixed we still had no ice dispenser or water. He came back again and determined it was a defective part. It was ordered and he was back in about 6 days. Its all fixed now and we are thrilled
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
