24 cu. ft. French Door Counter-Depth Refrigerator

Bad Compressor

Mandy Thompson 1/30/2023

A brand new refrigerator should last longer than 4 years. Compressor quit working couldnt find a repair man to work on it. Dealt for 3 weeks with LG customer service only to be cut off repeatedly and left high and dry. Finally found my own technician and paid for a new compressor. He told me this is common with this brand of appliance. LG really needs to address this issue.
Originally posted on lg.com

No, I do not recommend this product

Good but not Great

RonL44 1/27/2023

Eight years with this French Door Counter Depth refrigerator. Ample room for our needs. Maintains refrigerator and freezer temps well. Adjustable shelves and well-lit interior. Ice and water in the door work flawlessly. In day-to-day operation - an excellent refrigerator/freezer. Now on to the problems: Two weeks after delivery Approx 03/14 bottom of the refrigerator compartment became completely frozen in ice - Yes the REFRIGERATOR So much so that the drawers would not pull out - they were trapped in ice. Service tech came out and we spent hours with hair-dryers melting all the ice and cleaning up the resultant flood. Tech could find nothing that would have caused this and offered the opinion that it was a one-time occurrence and left. Well you guessed it - Two weeks later same situation arose I did some research on-line and found a chat board frequented by LG Service Techs. One mentioned a very similar situation and the solution was to replace the mother board - it was defective as delivered. Showed the tech what I had found and after resolving the new frozen/flood scenario he ordered a new mother board. He was back with the new MOBO five days later - this time the frozen condition wasnt as bad and we cleaned it up fairly quickly. Installed the new MOBO and all has been well since. Second major issue: Compressor failed after eight years. LGs Linear Compressor is guaranteed for ten years so the replacement compressor was covered under the warranty. Part covered - not the labor to install it which was ONLY slightly more expensive than the cost of the part. Big bucks to install a new compressor Two reasons this is a major problem - 1. Eight years is way too soon for the compressor to fail remember the good-old-days when refrigerators out-lived well almost anything and 2. The replacement compressor is only warranted for 90 days.
Originally posted on lg.com

No, I do not recommend this product

Still not working

Helen Cotner 1/23/2023

I bought the LED replacement light. It isnt illuminating when plugged in. Is there a restart button somewhere that needs to be engaged? Do I need an LG person to check the frig?
Originally posted on lg.com

Yes, I recommend this product

Perfect for two people.

JGLR 1/23/2023

Bought over four years ago. Makes an impression in our gourmet kitchen. Perfectly sized for two people or a small family.
Originally posted on lg.com

Yes, I recommend this product

So far so good.

Skeptical in NJ 1/17/2023

The refrigerator is just like the previous defective one we owned but the inside configuration is a bit simpler ... and seems deeper. What I am VERY DISPLEASED about is your registration website. Not only does it require a ridiculously long and complicated password but after setting it up and going back in the next day it would not let me in with the password that I established the day before. Horrible website and not user friendly at all Overall your company leaves a lot to be desired unfortunately.
Originally posted on lg.com

No, I do not recommend this product

We have always had LG appliances

Tim2385 1/16/2023

Bought this fridge 3 years ago. The compressor went and the LG went right to work and got the Fridge fixed at no cost to us.
Originally posted on lg.com

Yes, I recommend this product

Awesome repairman

Erv Kostizen 1/14/2023

Mike was everything you could ever want in a repairman
Originally posted on lg.com

Yes, I recommend this product

GEM62 1/11/2023

Only purchased 4 years ago and already compressor died??? So disappointed in this fact.
Originally posted on lg.com

No, I do not recommend this product

Same day Refrigerator repair

Rick Michael 1/4/2023

The warranty backed repair team replaced the condenser same day just before Christmas. No food spoiled and Christmas Eve dinner was a success.
Originally posted on lg.com

Yes, I recommend this product

Great looks but 5 breakdowns in 5 years.

Jord4n 1/2/2023

Ive had this fridge 5 years now and it has died for the last time. Ive had 4 total food losses due to compressor failure and other software related issues. What I like: -Great looking fridge -Good capacity for a counter depth -Air filter always kept smells down -Great slimline ice maker -Smart storage layout -Great tasting water with LG brand filters What I didnt like: -4 total food losses due to hardware / software failure -Compressor was quite noisy even when brand new -Compressor stopping when opening a door cant be good for the life of the compressor I loved this fridge and I tried to stick with it but 5 failures in 5 years is just too much. Theres a lot that LG does very well but this was not my experience. Thankfully LG worked quickly during the warranty period to get me back up and running. Maybe Ill come back around to LG appliances in the future but I need a break.
Originally posted on lg.com

No, I do not recommend this product

Love the design and features of this fridge.

JCRey 12/25/2022

We bought the fridge 2018 and we are not very happy about the quality of the compressor and fans of the fridge. Dec 2022 first the cooling fan stopped working and after a week fridge compressor went out spoiling food items reserved for Christmas dinner. I like the fridge but seems that it might require costly repairs every few years so I am not very happy with it.
Originally posted on lg.com

No, I do not recommend this product

Positive experience

Ruby29 12/19/2022

We had a compressor problem with our refrigerator. Mr Han was punctual put down a plastic guard to protect our wood flooring and worked diligently and quietly the entire time. He was also polite anf succinct in answering our questions. It was indeed a very postive experience unlike others that we have had. Kudos to Samuel Han
Originally posted on lg.com

Yes, I recommend this product

Unhappy Customer

Terrance Fippinger 12/19/2022

Bought this refrigerator in 06/2018 and the freezer died in January 2022. Bought a new and larger LG refrigerator model # LRFDS3016S . Much larger and more features but after only 10 months the in the door ice maker has malfunctioned. Waiting for repair service now. Very disappointed with both refrigerators.
Originally posted on lg.com

No, I do not recommend this product

Bought 4 package deal at Home Depot

Refrigerater 12/14/2022

Have recommended to friends every body comments on it Good looking excellent reviews very happy.
Originally posted on lg.com

Yes, I recommend this product

LG French Door Refrige 12/7/2022

I bought this refrigerator less than 5 years and have already had to replace the compressor This is shameful
Originally posted on lg.com

No, I do not recommend this product

Constant problems

SGA66 12/4/2022

This refrigerator barely lasted 6 years. We had issues with it for the last four. Ice maker leaks. Frost buildup in the freezer. Failure to maintain proper freezer temperature. I cannot recommend this refrigerator to anyone.
Originally posted on lg.com

No, I do not recommend this product

No longer freezing

Unhappymommy 12/4/2022

In the middle of having to wait weeks for repair parts to arrive for the failing sealed system of this fridge to get the proper use out of this overly priced cheap and shoddy made machine.
Originally posted on lg.com

No, I do not recommend this product

LG is the Best

LG Buyer 2 12/4/2022

This is my second LG refrig. Buying a second one says it all - quality function and price. LG is the best
Originally posted on lg.com

Yes, I recommend this product

William Tricarico 12/4/2022

Company was inexperienced bad tech on phone did not do what they said they would unit is still down very upset
Originally posted on lg.com

No, I do not recommend this product

OK not great

Papago 11/25/2022

Item had good ratings from Consumer Reports. However I found my first one to stop working and had to have replacement delivered. Makes more noise that noted in the reviews. Not the most storage space thanks to the bulky icemaker/dispenser and the space needed for water filter. Stainless steel exterior scratches easily - be careful.
Originally posted on lg.com

No, I do not recommend this product

Never buy lg again

Zac m 11/25/2022

Fridge had a class action law suite for faulty compressors. Charging us 375 just to come look at it is absolutely ridiculous. You can buy a 50 inch 4k lg tv for that price .. Using your customers you wronged to pay lawyers. Its disgusting and Ill never buy or recommend lg products again. Ever.
Originally posted on lg.com

No, I do not recommend this product

Happy when it works

Good but 11/24/2022

Great unit when it works. Had this model for 7 years and just had the second compressor replaced along with a coolant leak. First fix was covered. This one parts partially covered but no labor. Essentially spent half of whatbannew fridge would have cost. Next time it gets replaced.
Originally posted on lg.com

No, I do not recommend this product

Terrible Product

asherbronfeld 11/22/2022

Bought in 2018 and compressor went out this year. Then we discovered that a back panel in the refrigerator was not circulating air properly. Waiting for repair as I write this.
Originally posted on lg.com

No, I do not recommend this product

Great Tech

Julius Santana 11/22/2022

The tech that came out was great not only did he get our fridge working correctly but he did it in a timely matter right before thanksgiving Thanks again
Originally posted on lg.com

Yes, I recommend this product

Known issue Evaporator Failed

AnnoyedLGConsumer 11/21/2022

Purchased in 2019 dead in 2022. So disappointed. Unit has power and water simply stopped cooling. No alarms alerts. Just died overnight. Icemaker thawed and dripped on floor. Freezer contents thawed overnight. Read the reviews. This is a known LG issue.
Originally posted on lg.com

No, I do not recommend this product

Good With Problems

Az Ray 11/21/2022

Just finished my 6th year with this fridge. It runs remarkably quietly. But I have had two issues that required service. The first one was the ice maker that was under warranty and the last was the compressor which was partly covered. The part was under the 10 year but the labor was not. And there sure have been a lot of them and that resulted in the class action suit. So the chopice is yours.
Originally posted on lg.com

Yes, I recommend this product

Junk

RMF1 11/21/2022

This is the biggest piece of junk refrigerator on the planet. Poor designed compressor. Failed.
Originally posted on lg.com

No, I do not recommend this product

Excellent Repair Service

AlanwK 11/17/2022

The service technician was super fast and courteous
Originally posted on lg.com

Yes, I recommend this product

Be prepared to replace compressor and lose food

LG owner in Salt Lake 11/14/2022

I bought this refrigerator 3 years ago. It stopped cooling so I contacted LG. They could not get an LG-certified repair person out for several days so all refrigerated food had to be discarded. The repair person arrived and replaced the compressor. There was no apology by LG. Damage to the surrounding refrigerator cabinet from melting ice was not covered. At least a couple of hundred of dollars of food was wasted and had to be repurchased. The refrigerator does work and keeps food cold as does the freezer. The strip between the two doors takes getting used to and is sort of clunky. The pictures on the water and ice depressor wear off and look bad after a few months of use.
Originally posted on lg.com

No, I do not recommend this product

Numerous Cooling Failures

LG French Door Customer 11/11/2022

Our French Door LG refrigerator fails to cool about every 2 years 4 failures in 7 years. Service was poor to non-existant first 3 or 4 yearsbut better last couple of years. The functional design is great but engineering is poor.
Originally posted on lg.com

No, I do not recommend this product

Very problematic

DanaFL 11/11/2022

Bought this in January of 2019 and the ice maker/ freezer has been fixed 4 times. The ice maker stops making I e quite often but can be restarted by shutting off the breaker and waiting 24 hours. It has had to be replaced three times already as well as the compressor and the board. Since I had three year service plan with Lowes LG is making it very difficult to reference all of the repairs. Ive also had to replace broken drawers and shelves.
Originally posted on lg.com

No, I do not recommend this product

Great Design for Counter Depth

Fridge23 11/10/2022

An amazing amount of space for a counter depth french door refrigerator. Well designed. Easy to clean. Display indicates temperature settings for the refrigerator and freezer compartments but unfortunately does not display the actual temperature. Had to replace the compressor after a little over two years.
Originally posted on lg.com

Yes, I recommend this product

Great Service and Products

85254Jim 11/8/2022

I love this product. Lots of space. Two ice bins 1 upper and one lower.
Originally posted on lg.com

Yes, I recommend this product

Compressor failed 6 years after purchase

ExperiencedConsumer 11/8/2022

Lasted only 6 years almost exactly 6 years. Too bad I couldnt claim this under the huge class action suit that was rewarded for compressor failures within 5 years of purchase. So I wish I had known that LG was notorious for failed compressors on their refrigerators.
Originally posted on lg.com

No, I do not recommend this product

LG Refrigerator

senichols 10/31/2022

We bought this 4 years ago and have enjoyed it but it stopped cooling a month ago. It is still not repaired and so far a service tech has not been located to come to our house to look at it.
Originally posted on lg.com

No, I do not recommend this product

Bad quality

Thought LG a good brand 10/28/2022

I bought this thing 4 years ago. It stopped working at all. The technician said there are recalls about it but I never received any. Should not trust the recommendation of the worker at Home Depot.
Originally posted on lg.com

No, I do not recommend this product

Poor engineering poor customer service stay away

Bug Lou 10/23/2022

Bought this fridge 5.5 years ago. The serial number was part of a losing lawsuit and LG was ordered to offer an enhanced warranty for non cooling events and pay customers back for lost food and damages. My fridge just had a non cooling event 6 months past the normal warranty and LG says their hands are tied and cant do anything for us. So because my fridge lasted a little bit longer that the average fridge in that faulty class action lawsuit losing series I am out of luck. That doesnt sit right with me. Not even going to elaborate with my problems with my LG washing machine drain pump which failed 3 months after the end of the warranty. Not buying LG again. Id be surprised if they leave this review online if you can read this my opinion of the company went up a smidge but still to low to give them my money again.
Originally posted on lg.com

No, I do not recommend this product

Not too happy

Hayes family 66 10/22/2022

I have had the refrigerator for a few years the ice maker has gone out twice and the condenser once. After the condenser was fixed it just doesnt get as cold as it used to.
Originally posted on lg.com

No, I do not recommend this product

Love the space but...

Juhlm36 10/21/2022

This unit has tons of space for storage and lots of moveable shelves and bins to accommodate lots of large items. Our one complaint is the icemaker bin continues to freeze up. I have replaced the icemaker itself with a genuine LG part with no luck. I even had a certified LG repairman come out to fix the ice maker. He thawed out the clump of ice disassembled the entire unit and reassembled. 1 month later the problem returned. I have since done the same thing 2 times but cannot seem to find/solve the problem.
Originally posted on lg.com

Yes, I recommend this product

Beautiful Refrigerator

DanielWP 10/20/2022

A beautiful refrigerator with all the features you would ever want. This is my second LG refrigerator and I will never use any other brand.
Originally posted on lg.com

Yes, I recommend this product

Customer service is terrible

Not happy 12345 10/19/2022

Had trouble with my LG refrigerator. 3. Bad compressors. Took weeks to get them fixed. Now the newest compressor is going bad. You wont replace the refrigerator with a new one or fix the compressor. I have had it with LG.
Originally posted on lg.com

No, I do not recommend this product

Good storage

Etc07922 10/18/2022

I bought this counter depth refrigerator 4 years ago. It already needed a compressor. And the front of the fridge is not real stainless steel but stainless steel colored. Difficult to clean. That said I am happy with the size and the amount of food I can put in the fridge as well as the freezer. Will I get another when the time comes? Yes but not an LG
Originally posted on lg.com

No, I do not recommend this product

LG refrigerator

Robert Ripple 10/16/2022

I bought an LG refrigerator at a Lowes department store three years one month and one day ago it actually broke and it stopped cooling the freezer and the refrigerator I had a three-year warranty called Lowes and Lowes told me to call the manufacture called the manufacturer and Im still waiting to get my refrigerator fixed over a month later I do have an appointment on Saturday October 22 but it was such a inconvenience to go over a month without a refrigerator itll be in a month and a half until I get a fix its such a hassle every time I called to get an update I basically have to start over from scratch I have many LG products in my house TVs the headphones to washer and dryers and I am really disappointed with the service and response I got with my issues with my refrigerator when I called the number everything seem so disorganized and nobody could give you a true answer very disappointed
Originally posted on lg.com

No, I do not recommend this product

Very spacious with cool features

moecaryl 10/15/2022

We had to get a new refrigerator quickly when the previous one stopped working. We were drawn to this one because it was the right size for our space and had more storage space than otherwise comparable models. We really like the door within the door for easy access. The craft ice function is pretty neat even though its not a necessity. Our only complaint is that it took several days before the water from the dispenser became cold. But overall we love how efficient functional and stylish our new refrigerator is.
Originally posted on lg.com

Yes, I recommend this product

Good warranty

SWUIe 10/15/2022

We purchased our frig five years ago and have loved it. The condenser did go out but we had it replaced under warranty and it is working great again.
Originally posted on lg.com

Yes, I recommend this product

Needs recall

Jim a bit 10/12/2022

Product is good when it works. Shortly after purchase it stopped being cold. Several weeks and two different repair visits later worked fine. A few weeks ago stopped working again. Repair person supposedly fixed it. But not fixed. Today he tried again and freezer is still warm. Calling customer service in am but expect another frustrating experience.
Originally posted on lg.com

No, I do not recommend this product

It worked well until it didnt.

Bernerb 10/11/2022

We bought this LG refrigerator 5 years ago and the refrigerator worked quite well. We had no problems with the ice machine which is often a problem for many. However three weeks ago the ice machine began to leak and I noticed that the refrigerator was not cooling as it was supposed to. The freezer began to warm and the refrigerator warmed over the next few days. I tried to find some to service the LG and was told by several local service people that they did not service any LG appliance. I finally found someone to come out but had to pay him extra for coming the distance he had to come. It turned out that the compressor died. A new compressor was covered by the warranty 10 years but labor was not. I did have it repaired and I hope that the compressor will last. I have had many refrigerators over the years and have never had this problem with any other appliance. This was my first experience with LG. Not sure if I will ever buy an LG again.
Originally posted on lg.com

No, I do not recommend this product

I like its configurations features and performa

Abdel Bayoumi 10/11/2022

We bought it 7 years ago and it is still good. The only problem we have with it is the compressor.
Originally posted on lg.com

Yes, I recommend this product

Great features and trouble free

Jiminti 10/11/2022

Putting the icemaker in the door is fantastic out of the way and does not take away needed space in the refrigerator. Drawers and shelves easily arrange and removed for cleaning. Getting at the water filter is a little difficult maybe that could be put in with the icemaker itself in the future. The counter depth feature is wonderful we have a small kitchen and this keeps it out of the way without loss of space. Havent had to use the phone line feature to find problems. We have had it for about 6 years and no problems.
Originally posted on lg.com

Yes, I recommend this product

Terrible refrigerator and completely unreliable

Keren C 10/10/2022

Im not sure why I am getting this opportunity to review this product now but I am glad I did. I bought this refrigerator brand new in July of 2016 and since that time the compressor has failed 3 times. The most recently about one month ago. This means that this refrigerator has failed approximately every 2 years since I have had it and I expect it will fail again in about 2 years from now. This is a terrible product
Originally posted on lg.com

No, I do not recommend this product