Top Control Smart wi-fi Enabled Dishwasher with QuadWash™

Terrible service problems that were never resolved

imnesq 1/26/2023

I bought my dishwasher from Abt Electronics in February 2020 shortly before the pandemic. It soon was leaking and had to be serviced more than 11 times most after the 1-year warranty had expired. I just ordered a new LB dishwasher and hope it will be better.
Originally posted on lg.com

No, I do not recommend this product

Good when it worked

Elliesmom 1/25/2023

We bought this product 5 years ago when we remodeled our kitchen. We really liked it because it seemed to clean well. But it is barely 5 years old and the heating element has gone out. Not an inexpensive repair for a dishwasher. It is just my husband and me so our usage is even pretty low. Cost of diagnostic labor parts are 3/4 of the original cost of the dishwasher. Now we have to debate whether it is worth the cost of repairing or replacing an appliance that is less than 6yrs old. The compressor on our LG refrigerator purchased at the same time went out 4mos ago. Luckily it was 26 days before of the end of the extended warranty we purchased. This is shameful.
Originally posted on lg.com

No, I do not recommend this product

Well not the quality I expected

Heinzybear 1/9/2023

We bought this dishwasher from a local appliance store. It was brand new fresh out of the box. Within a year and a half the main control panel cracked in several places. Of course this part was covered under warranty but not the labor. LG recommended a local service technician to repair it. They overnighted a part to us assuming what was broke. This indicates to me that this is a common issue with this model. At the end of the day it almost cost us as much as the dishwasher to have it repaired. It took him 15 minutes and was not the most pleasant of gentlemen. Regardless I ended up staying home all day since the repair window was 8 AM to 5 PM. I was so frustrated with LG that I probably will never buy another product from them again. The dishwasher works fine but breaks easily for reference we do not have any children and are not rough on our appliances. This is the second LG product that weve had that has failed within two years of purchase. LG does warranty SOME components of their products but none of the labor.
Originally posted on lg.com

No, I do not recommend this product

Dishwasher works well....when it works

MRO1417 12/22/2022

It worked flawlessly about the first two years then stops mid-cycle to curse and beep at me. I think Ive figured out that the dishwasher door sensor doesnt sense the door is closed. Trying to find a part number is next to impossible as is speaking with a live person at LG. My next dishwasher which Ill need soon will NOT be a LG. Nor will any of my other appliances.
Originally posted on lg.com

No, I do not recommend this product

dont like seniors

ragbob 10/31/2022

I am 79 years old and the dishwasher is 4 and half years old. I still work and the dishwasher does not. . . . . AND LG SAYS GOOD LUCK
Originally posted on lg.com

No, I do not recommend this product

lg refrigerator model lmxc23746s

mss621 10/11/2022

I bought this in 2018 compressor replaced after 1 year .Ice maker stopped working
Originally posted on lg.com

No, I do not recommend this product

Many features that I dont need or use.

LDP6797ST 10/1/2022

Delivered January 2019 and the motor went out September 2022
Originally posted on lg.com

Yes, I recommend this product

Working great after repair

alpagano50 9/24/2022

We did not know how bad it was working till the service man came out to fix it from shutting off Last 2 weeks it has worked like a brand new unit
Originally posted on lg.com

Yes, I recommend this product

Good Dishwasher

TexanJim 9/12/2022

Have used this dishwasher for 3 years and have been very happy with it. One problem - the middle rack developed rust on the tips of many of the support bars. The dishwasher came with a 5 year warranty on the racks so LG replaced it under warranty. The Customer Service was excellent and very responsive. Overall the dishwasher performs very well and does a great job of getting the dishes clean. It is also extremely quiet. I would definitely purchase again.
Originally posted on lg.com

Yes, I recommend this product

LG Appliances are the WORST

Jim Hale 8/30/2022

This should actually be zero stars by the way. Bought a top of the line suite of LG stainless steel appliances at Lowes. The wife wanted all to match and LG was the only one they had in stock. Lowes said LG was a great brand. No they are not. We have had issues from day one. 10 minutes after the fridge was professionally installed the control panel literally blew They did fix this in a couple of days. We have had major issues with the fridge stove and dishwasher. All of which LG has fought to fix or replace. These are now only 4 years old. Now I am trying to get the dishwasher fixed. Same issue. No one in town services LG because hard to service and repair. Also very costly to repair IF they can even get parts. Absolutely the worst appliance company to deal with for customer service or to get repaired .
Originally posted on lg.com

No, I do not recommend this product

Disappointed - do not purchased

Martha Gilson 8/23/2022

Purchased 11/2018. Upper rack pins are extremely corroded and bottom rack pins corroded as well.
Originally posted on lg.com

No, I do not recommend this product

Dont buy this

skahan54 8/9/2022

In year two post warranty it was fried. The appliance repair guy came and said hed fix it this time but next time just buy a new one because getting a new control board would be more expensive than buying a new dishwasher
Originally posted on lg.com

No, I do not recommend this product

Dont buy it

JWarboys31 7/31/2022

I bought this less than three years ago and the motor went out already. There are known issues with this model after a few searches. Steer clear.
Originally posted on lg.com

No, I do not recommend this product

Poor quality

Brian sae 7/22/2022

This dishwasher is only 3 years old. It does not work and I am being told it is out of warranty even though it jas a sticker on it that says 10 year warranty on it.
Originally posted on lg.com

No, I do not recommend this product

LG Dishwasher

Eva Crosby 7/18/2022

Works better than the day I puchased.Dis not know how to use all the features
Originally posted on lg.com

Yes, I recommend this product

Good washfeatures

J Lynn walter 7/18/2022

Purchased about a year ago. Replaced mother board. Cost 400.00. Repair company told me most LG appliances last about 5yrs at best. My LG refrigerator only lasted one yr.
Originally posted on lg.com

No, I do not recommend this product

Was Very quiet washes well looks good.

David 321 7/13/2022

It lasted about 2.5 years before it started making weird groaning humming and clicking noises after the wash process had been running 30 minutes. It still works has good rack system and wash abilities but who knows how much longer it will last before the main wash pump gives out.
Originally posted on lg.com

No, I do not recommend this product

Overall happy with the dishwasher

Treesa81 6/15/2022

Weve have our dishwasher now a little under 2 years. We did get a clog due to our garbage disposal backing up into the dishwasher. But a technician was able to fix it quickly.
Originally posted on lg.com

Yes, I recommend this product

Still waiting on repair

Richnyy27 6/12/2022

Barely 2 years old and the mother board died. And of course it takes forever to get anyone to come and fix it or communicate. My LG microwave died too they did nothing about that. So it is the last time I own an LG product.
Originally posted on lg.com

No, I do not recommend this product

Rusted racks not covered under square trade

Tzag 5/31/2022

I bought this model 1 year ago. It was very quiet when I purchased the unit. Paid to have it installed when it was delivered from NFM. Today under square trade warranty the motor was replaced for free as everyday it got louder and louder the bearings went out. My initial call to SquareTrade was to get the racks replaced. The racks of rusted out left rust marks on the screen at the bottom of the unit also it has left rust marks on the door inside of the door and on my silverware and dishes. I was calling because I believe I deserve a new dishwasher. We noticed the rust on the dishes before we noticed that the racks were broken and showing rust. The repairman actually changed the motor in less than 5 minutes did an adjustment so that we could use the top controls we never could use them after Nebraska furniture Mart installed the unit.
Originally posted on lg.com

No, I do not recommend this product

Disappointed

LG Neveragain 5/7/2022

Purchased in 2019. Started having issues late last year. After powering up and selecting cycle and then start only about half the time the cycle would start but then quit midway through. LG sent tech who replaced the whole panel but immediately the same problem came back. Im so exhausted with these problems. And to make things worse it is not even a quiet dishwasher which was main reason for the purchase.
Originally posted on lg.com

No, I do not recommend this product

Done after 5 years

jstots 5/7/2022

The serial number is showing its from 6/2017 and its already done. The circuit board fried and caused the top panel where the buttons are to fry as well.
Originally posted on lg.com

No, I do not recommend this product

Poor Quality

Bill wash by hand 5/7/2022

I bought this dishwasher 4 years ago so far we had to replace the interface circuit boardtwice and the direct drive ie water pump. Too many repairs for a dishwasher that is only four years old.
Originally posted on lg.com

No, I do not recommend this product

Mo27 4/25/2022

Few months when I bought this item there was a crack on top of the door of the washer. When I called LG they said there was nothing they can do . Its cosmetic.
Originally posted on lg.com

No, I do not recommend this product

Terrible Product

katiejcurry 4/18/2022

Purchased dishwasher fridge micro and oven in November 2017 from Home Depot. We have had issues with all of them but the worst is the dishwasher. We have a 5 year protection plan with Home Depot and have been calling every week since October and nobody ever responds. Apparently they have escalated it to LG but they dont respond either. Terrible product terrible service.
Originally posted on lg.com

No, I do not recommend this product

Nice and quiet. Cleans dishes really well.

Southpaw1 4/14/2022

I bought this dishwasher 4 years ago and it still works in tip top fashion.
Originally posted on lg.com

Yes, I recommend this product

Worst machine ever

Florida Martin 4/12/2022

I bought a machine in Nov 2019. The repairs on this new machine was repaired at least 4 times: drainage pump replacement mother board replacement full control panel replacement electrical harness replacement eventually replacement of the unit in June 2020. Unfortunately due to Covid it sat until Nov 2021. The new unit will not drain properly. I have been in contact with LG and they wont honour any work and tell me to get it fixed at my cost. Unit looks nice but doesnt work.
Originally posted on lg.com

No, I do not recommend this product

Great features not great manufacturing

AlsoNotbob27 3/22/2022

I bought and installed this dishwasher in November 2017. Within 18 months we began having to reset the breaker in warmer months to start the dishwasher. After an internet search it seems like this was a known issue with the control panel. The weather has started to warm up and the cycle of power cycling the breaker has started again. Also the middle rack had started to peel.
Originally posted on lg.com

No, I do not recommend this product

Horrible Dishwasher

LLC62 3/22/2022

I bought my home in 2018. Currently we have just begun 2022. I have had repair me out for this dishwasher 4 times starting in 2018... It finally died for good 3.5 years later My LG fridge has also gone on the fritz as the ice maker no longer works which I cant get fixed due to the warranty running out. I do not recommend LG products and have buyers regret that will last for as long as I live on this earth
Originally posted on lg.com

No, I do not recommend this product

Poor design

Waterrec 3/14/2022

The main control panel has cracked from excessive heat. Also cuts out after starting and has to reset often
Originally posted on lg.com

No, I do not recommend this product

Requires frequent repairs

JB582 3/1/2022

I bought this dishwasher three years ago and have already had to repair it two times at a significant cost. Once the latch was adjusted and next time it had to be fully replaced. The other night it just stopped working entirely no lights on control panel and then the next morning seemed to self-repair nevertheless I spent hours on the phone with customer service to no avail. I am very dissappointed. I also have a 3-year old LG french door refrigerator. The compressor died last summer and although you replaced it at no cost I had to throw about hundreds of dollars of food you replaced only $200 and went for weeks without a refrigerator.
Originally posted on lg.com

No, I do not recommend this product

My motor is junk

Honestreview247 2/26/2022

Ive had mine about 2 years and the motor is already done
Originally posted on lg.com

No, I do not recommend this product

Quiet Dishwasher

JandP2018 2/21/2022

The dishwasher is 3 years old and the digital panel has multiple cracks appearing across the top and down the front.
Originally posted on lg.com

No, I do not recommend this product

Works fine but control panel an issue

BeBe923 2/11/2022

We purchased this in 2017 and since then have had to have the control panel replaced twice in five years. The middle dish rack is also rusting so much that there are now gaps in the rack. If you buy this be sure to get an extended warranty so you wont have to pay for all those parts replacements. And apparently you can paint the rusted spots with special paint before they rust out entirely.
Originally posted on lg.com

No, I do not recommend this product

Total satisfaction

DPA2 2/6/2022

We bought this dish washer about 3 years ago and we are completely satisfied with it. It has all the features that we need has worked flawlessly so far and is very quiet. The adjustable racks provide flexibility to set it up as per ones needs. I like the stainless steel finish both for the quality and looks. Overall nothing to complain about so far. Also I bought it through costco which provided additional warranty. I had a minor issue related to how it was installed by the third party delivery guys. LG sent their technicians to fix the problem. The LG people were very professional and efficient. I was completely satisfied with the service.
Originally posted on lg.com

Yes, I recommend this product

Cracked loose door.

Statistics 1/31/2022

Just past a year of purchase in 2019 the top door display began to crack and eventually the door became somewhat loose it developed a slight barely noticeable lateral but seemingly inconsequential dislocation. However and soon the dishwasher would not start unless the door was slightly tilted left while closing it. Thats still the case today. Service and warranty seem to be provided by local repairmen. Multiple phone messages were never answered. Still no help. Disappointing.
Originally posted on lg.com

No, I do not recommend this product

So many problems

Sonya Jones 1/26/2022

Ive had my fifth complaint/problem with this dishwasher.
Originally posted on lg.com

No, I do not recommend this product

We love our dishwasher

jalair29 1/10/2022

The 3rd shelf for knives is my favorite feature
Originally posted on lg.com

Yes, I recommend this product

I wish I could give this 0 stars

Susie711 1/9/2022

I bought this dishwasher in 2018. Its leaked at least 10 times. Each time someone comes out to fix it and they say that they fixed it and it never is. Sometimes there is an error and sometimes not. I dont think the service company fully knows what is going on with it. This last time it leaked for no reason apparently because the service person couldnt identify the issue and couldnt recreate the leak. I have new hardwood floors in the kitchen. They are ruined. I wish i would have just replaced it sooner as it would have cost me less.
Originally posted on lg.com

No, I do not recommend this product

Function over Lifespan??

Susan007 12/27/2021

We have had our LG dishwasher just a bit over a year. It works very well in cleaning and drying dishes. It has minimal noise during the cycle. So all in all I would say is functionality is as promised. The problem is lifespan About three weeks ago I discovered that both bottom and top racks were rusting in multiple places. Ive contacted LG and they are sending me new Racks under the five year warranty program. My only question is when the warranty runs out will it only be another year before my racks rust again? So what will the lifespan of the equipment really be? Expectations would be a minimum of 10 years and hopefully 15. If we continue to experience the rusting of the racks I dont see how that is possible. Just something to consider when you were evaluating your brand purchase.
Originally posted on lg.com

No, I do not recommend this product

Quite

Chrisintexas 12/18/2021

Weve had it a few years now and still works great. The quality is worrying me now as the top basket plastic has split open and its been difficult to get ahold of anyone to get warranty replacement.
Originally posted on lg.com

Yes, I recommend this product